Customer Service

Shipping & Delivery
We make every attempt to ship packages in the quickest and most efficient method possible. Shipping charges and disputes are the responsibility of customers. We provide tracking numbers where possible and customers my track their package via the carrier's website. Any product that requires special shipping arrangements or modification to be shipped (ie, cut pipe for shipping) may require discussion with our customer service team.
Privacy & Security
The privacy and security of our customers is very important to us. We take every precaution to protect you and your data. However, it is important to remember that no electronic storage or transmission of electronic data can be 100% secure. Please take caution and know that we take all commercially acceptable means to protect your data. We may ask for private, personally identifiable information, which will be used for processing your order. Our internal staff, for purposes of customer service, marketing, and product development, may have access to your data. We do not share your personal information.
Returns & Replacements
See complete Return Policy.
Ordering
Each of our family of site has an autonomous shopping cart system and can be used to place online orders. If you have questions about your order or any products please contact our sales department to complete your order.
Payment, Pricing & Promotions
Available payments methods will be noted at checkout and it is the responsibility of the customer to ensure funds are available to finalize the purchase. Pricing may differ online from site to site as well as when speaking to our sales department. Pricing is subject to change if any typo is noted or costs have changed since publication. Promotional offers may be honored at different times within different sites.
Viewing Orders
Your order history will be maintained within the site if you create a registered user account. You may login and view your order at anytime.
Updating Account Information
It is the customers responsibility to maintain correct contact, shipping and billing info within their online account.