Return Policy

Returns (Excluding Pipe)

If your order is within the 30-day return window, we will be glad to work with you to get a return or replacement setup. All returns require a written Return Authorization Approval from ALSCO Industrial Products. Some fees may apply. No returns will be accepted beyond 30 days of the order.

Returns on Pipe

No refunds and no returns. Pipe is extremely expensive to package and ship. In most cases our customers have their pipe cut down in length to save shipping fees. For this reason we do not currently accept returns or offer refunds. If you have any questions about your pipe order, please contact our sales department prior to placing your order.

Email: sales@alscoind.com
Phone: 770-941-3030
Fax: 770-739-7549

Returns on Specialty Items

In some cases there are specialty items that cannot be returned. These items may be marked on the website or on the quote as such. If you have any questions about the ability to return an item, please contact our sales department prior to placing your order.

Email: sales@alscoind.com
Phone: 770-941-3030
Fax: 770-739-7549

How to request an RMA

Any item to be considered for a return must be in the original package, unused, undamaged, and in saleable condition. To request an RMA simply contact our sales department and describe your issue:

Email: sales@alscoind.com
Phone: 770-941-3030
Fax: 770-739-7549

Damaged or Defective Items

If your order arrives damaged or you believe an item to be defective, within 5 days of receipt of your order, please contact our sales department and we will work with you to arrange a resolution or replacement:

Email: sales@alscoind.com
Phone: 770-941-3030
Fax: 770-739-7549