Shipping policy

Overview

This website is operated by ALSCO Industrial Products Inc. Throughout the site, the terms “we”, “us” and “our” refer to ALSCO Industrial Products Inc. ALSCO Industrial Products Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Shipping Options

All products ordered through this website are shipped using common carriers and/or freight carriers. The size and weight of the products purchased and/or customer preference are the determining factors in selecting the best shipping options. For some orders, it may be necessary or advantageous to ship part via common carrier and part via freight carrier. At checkout, you will be provided with all your shipping options and relevant information.

Common Carrier Shipping

At the time of checkout you will be presented with several shipping options from the available standard carriers, if the products being purchased don’t exceed size or weight limits provided by the carrier. The common carriers we use are: FedEx, UPS and others. Although we make every effort to provide real-time, accurate information from the carriers, we cannot guarantee these rates. If your order is placed and we find that there has been an error or carrier miscalculation, we will contact you before processing the order.

Freight Carrier Shipping

Many items we sell exceed the size and weight requirements of the common carriers and must be shipped by freight carrier, which is more expensive and often involves additional costs to cover the packaging and transportation.

If your purchase requires freight, there is a $249 shipping fee due at checkout. We refer to this shipping fee as a “Freight Carrier Estimate”. 

After submitting your order, a member of our team will contact you and request the necessary information to calculate the exact shipping cost with the freight carrier. We will process a credit if it is less than the $249 shipping fee we have already collected, or process an additional invoice for any overage. Once this process is complete, the order is eligible to be shipped.

Flat Rate, Free or other Shipping Promotions

All shipping promotions are limited to a certain subset of our products that fit standard common carrier traits: items that are able to fit in a single, standard sized package and ship via ground to the lower 48 of the United States.

Promotional offers are only available on in-stock items and exclude special orders or direct shipments from manufacturers. Special orders, pumps, tubing, sheets, heavy and bulky items are all excluded and we reserve the right to exclude other products as the need arises. Although you may select a promotional shipping class during checkout your order will be reviewed to ensure that there are no exclusions before we begin processing.

General Disclaimer

While we make every effort to maintain up to date, accurate sales and product information on the website, there are occasional errors. If there is an error on the site, the order processing system, the shipping estimate system, the payment collection system or any other issue, we reserve the right to cancel the order and contact you to proceed with a corrected order. By placing your order you understand that our team will review your order and contact you if there are any questions or changes necessary. You understand that you have the right to cancel your order for any reason prior to the order being processed. Once orders are processed we reserve the right to refund orders on a case-by-case basis. If you have any questions you should contact our sales and support team prior to placing your order.